Frequently asked questions
CAN I EXCHANGE OR RETURN MY ORDER?
You can return the item within 14 days of receipt if it is undamaged, unused, and in its original packaging with all tags attached.
We also offer exchanges at no additional cost if there are any issues with the delivery or if you receive a damaged package.
Please note that this policy does not apply to customized watches.
If you request a return, we will provide you with the most suitable return address. If you have any questions about size or other specifications, please feel free to email us.
HOW DO I TRACK MY ORDER?
Once your watch has been shipped, you will receive an email containing your tracking information. This will allow you to monitor the status of your order as it makes its way to you.
If you don't see the email in your inbox, please check your spam or junk folder.
DO I HAVE TO PAY IMPORT TAX? DUTIES?
No, you won't encounter any additional charges. We cover "ll taxes and import duties, ensuring a hassle-free delivery experience.
The price you see is the total you'll pay, with no surprise fees at delivery.
ARE THEY WATERPROOF?
Our watches have a water resistance of 5AM, this mean that they are designed to be water-resistant for everyday situations, such as splashes or rain. However, we do not recommend using them for swimming or diving.
Several factors can affect water resistance, such as an improperly screwed crown, a sudden impact, or a change in temperature.
WHAT MOVEMENTS DO THEY USE?
We use automatic movements such as NH34, NH35, NH36, NH38, NH70, NH72, MIYOYA 8285, VK63, VK64 and VK61
Recognized globally, these movements ensure flawless function to match your daily pace.
HOW LONG DOES IT TAKE TO FINISH?
Each custom timepiece is hand built To ensure the highest possible standards, we have a lead time up to1 weekfrom the date of order to shipment. This allows us to carry out the necessary quality control procedures and ensure that your watch is made to your satisfaction.
All orders placed through our website are subject to the given lead time even if the item is shown as "In stock".
Each watch is assembled by hand piece by piece in a completelyhandmade wayby an expert with more than10 years of experience.